Refund policy
Return & Refund Policy
At BanarasiSareesUSA.com, we take immense pride in the quality and craftsmanship of our authentic Banarasi sarees. Because our items are specialized and carefully prepared for each customer, we enforce a strict policy regarding returns and exchanges to maintain the integrity of our inventory.
1. Standard Return & Exchange Policy
We do not offer returns or exchanges on any purchases once the order has been shipped.
Please review your order carefully—including colors, patterns, and sizing specifications—before finalizing your purchase. If you need to cancel or modify your order, you must contact us immediately before the shipping confirmation is generated. Once the package leaves our facility, the sale is considered final.
2. Exception: Damaged or Torn Items
The only exception to our no-return/no-exchange policy is if a saree arrives damaged or torn. We inspect every saree before dispatch, but in the rare event of transit damage or a manufacturing defect, you are eligible for a full refund.
To qualify for this refund, you must adhere to the following conditions:
- 24-Hour Notification Window: You must intimate (notify) us of the damage within 24 hours of delivery. Claims made after 24 hours will not be accepted under any circumstances.
- Proof of Damage: Your notification must include clear, well-lit photographs of the damaged or torn area of the saree, along with images of the original packaging.
- Original Condition: The item must remain unworn, unwashed, and have all original tags attached.
3. Determining the Delivery Date
For the purpose of the 24-hour notification window, the official delivery date and time will be strictly based on the tracking information provided by our logistics partner. The timestamp recorded by the courier upon drop-off is the exact time your 24-hour window begins.
4. How to Request a Refund for a Damaged Item
If your item arrives damaged, please follow these steps:
- Email our support team at customercare@banarasisareesusa.com within 24 hours of the delivery timestamp.
- Include your Order Number in the subject line (e.g., Damage Claim - Order #12345).
- Attach clear photos of the damage and a brief description of the issue.
- Once we review and approve your claim, we will provide instructions for returning the damaged item.
- Upon receiving the returned item, your full refund will be processed automatically to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund.
5. Local Pickup Orders
Orders collected in person through local pickup are inspected by you at the time of pickup, before the saree leaves our hands. Pickup orders are therefore final once collected and are not eligible for return, exchange or refund.